This one day internationally recognised Welcome Host customer service training course helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services. It will also help enhance their career prospects.

Welcome Host covers:

  • Introduction and the importance of excellent customer service
  • The Tourism, Leisure and Hospitality industry
  • Understanding your customers
  • Delivering excellent customer service
  • Successful communication
  • Providing information and advice
  • Meeting specific needs
  • Dealing with difficult situations
  • Boosting business
  • Assessment

Those who attend will receive a comprehensive Welcome Host workbook.

On successful completion you will receive an accredited certificate and a pin badge.